On the afternoon of July 23, 2023, Director Liu Tianjiao and Director Li Longxin of the Shandong Provincial People's Livelihood Reform and Development Research Center were commissioned by the Shandong Provincial Health Commission to come to our hospital to conduct a special remediation and supervision work on the insufficient convenience of people in tertiary hospitals for medical treatment, and conducted a comprehensive and detailed inspection and evaluation of the five twenty-three work objectives in the supervision and evaluation criteria through data access, on-site visits, and on-site interviews.

Director Liu Tianjiao and Director Li Longxin checked the relevant information of the exchange and cooperation between the specialist alliance led by the national clinical key specialties of our hospital and the member units, including the agreement signed with the alliance member units, the inspection and lecture training, the relevant system of the “unaccompanied” ward, and the contract for escort-related services signed with a third party, etc., and checked the relevant records of the “Internet+ Nursing” service, the service system and operation mechanism, and the work plan and work records of continuous nursing services. Related content.

On-site visits to our hospital's "one-stop outpatient and inpatient service center”, in-depth understanding of the setting up of convenient outpatient clinics, and the implementation of one-stop services such as registration, prescription, and payment in the “one-stop service center” of our hospital, and the integration of consultation, consultation, complaint handling, convenient equipment rental and other convenient services for the people were fully affirmed, and praised these measures will better enhance the patient's medical experience.

During a visit to the outpatient appointment area on the second floor, the two directors checked the triage and consultation situation of our hospital and the setting up of the queuing system.And walked into the cardiology clinic to learn about the implementation of “one person, one clinic” on the spot. The deputy Chief physician of the Cardiology Department, Zhang Lei, demonstrated the operation of the outpatient HIS system and how to settle the clinic on the spot for Director Liu.

The two directors visited the endoscopy room and reviewed the information on gastroenteroscopy and painless gastroenteroscopy in our hospital in the first half of the year, checked the development of endoscopy, and affirmed our hospital's continuous promotion of the comprehensive pain management model and the development of painless childbirth, painless gastroenteroscopy, painless fibroblastoscopy and other businesses.

In the MRI appointment room, the two directors checked the appointment process and appointment method of patients for MRI examinations in our hospital, and asked questions such as the time of the examination and the accuracy of the patient's appointment period.

Finally, the two directors visited the endocrinology ward on the spot. The endocrinology ward is the pilot ward of our hospital's “unaccompanied” service. Director Liu Tianjiao asked in detail about the operation of the “unaccompanied” service in the endocrinology ward, and made detailed inquiries about the details of the escort service provided by a third party to our hospital. , Director Liu Meiying of the nursing department all answered one by one.

This special remediation and supervision of the problem of insufficient convenience for the masses to see a doctor is a comprehensive inspection of our hospital's medical services.Our hospital will take this supervision as an opportunity to further enhance its sense of responsibility for serving the people. In accordance with the relevant documents of the provincial and municipal health commissions, we will continue to focus on improving the patient's medical experience and enhancing the patient's medical experience, and accelerate the establishment of a patient-centered integrated, full-process service model to provide the people with more scientific processes, more continuous models, more efficient services, more comfortable environments, and more considerate medical services, and make unremitting efforts to build the hospital into a high-quality traditional Chinese medicine hospital that is more warm and trusted by the masses.