The”Composite famous doctor"training project is an innovative initiative of the hospital to accelerate the training of talents and implement the strategy of strengthening the hospital with talents.This project was launched in September 2012.After strict selection that year,5 training subjects were selected,and a training plan has been implemented since 2013.According to the progress of the annual plan,they completed the prescribed political thought learning tasks,the hospital organized public welfare activities,the theoretical course of the Peking University EMBA advanced training class,the municipal bureau and the hospital suspended their positions,invited and studied with well-known domestic experts,participated in the comprehensive management of the hospital and other training work.Through hard study and practice,they have all improved their professional theory,business skills,and management level to varying degrees.Here,they will report and communicate with the majority of hospital employees on their learning and work experience.All employees are welcome to participate and give guidance,correction and help.—-Personnel Division

Cultural Tour of the Hospital of Traditional Chinese Medicine

Du Tiemin

Hospital culture,as the values and common code of conduct that all medical staff believe in,is the soul of a hospital.To a certain extent,cultural management is the highest level and realm we pursue.

At present,many people believe that:low-level management depends on the system,and high-level management depends on culture.In fact,this is a misunderstanding.Because the system is the hardware part of the hospital culture,it constitutes the main body of the middle layer of the hospital culture,and it is the materialization and concretization of the cultural spirit layer.In short,cultural management is like a beacon,telling us what to pursue and where the ultimate goal is;institutional management is like a road drawn for us,asking us how we can be impartial and move towards distant goals.Take every step of the way.For the development of hospitals,bright lights and roads are essential.

Therefore,I believe that effective management is a scientific system and an excellent culture.The core of hospital culture construction is our common value orientation,not a sentence or a slogan.Its construction should closely revolve around two key points:one is to do everything steadily,and the other is to serve every patient seriously.

The cultural management construction of our hospital is actually in full swing：

1.Humanistic culture:the core is respect,respect for employees,and let employees develop together with the hospital.The“humanistic care”,“taking the hospital as home”,and“the spirit of post ownership”we are currently doing all reflect the care and love of the leaders for the employees.However,after all,leaders and employees are prone to contradictions due to different perspectives on issues and different ways of doing things.Solution:Timely communication and empathy,which is the best respect for both parties.More empathy will lead to more tolerance,and more communication may lead to more ways to solve problems.Understanding and being kind to each other is actually understanding and being kind to yourself.

2.Service culture:There is no doubt that the main point is patient first and patient-centered.Everyone is more familiar with it,but there is no more detail here.

3.Risk culture:Risks are everywhere,especially in hospitals.The establishment of a robust,rigorous and efficient risk management system is the key,including the improvement of our current medical risk early warning mechanism,zero tolerance for system implementation,special training for doctor-patient communication,and a standardized dean's administrative room inspection system.And so on.At the same time,it is necessary to strengthen the understanding of medical hidden dangers.The hidden dangers discovered are never called hidden dangers,and the hidden dangers that are not discovered are called hidden dangers.

4.Learning culture:Learning exists at every stage of our growth,and superb medical technology is our survival skill.To a certain extent,learning culture is one of the important factors in measuring the level of medical technology in hospitals.It has been a key concern of hospital leaders from beginning to end.

5.Compliance culture:This is a kind of corporate culture that I borrowed from the financial industry.For our hospital,the main points are compliance with discipline and law and the construction of medical ethics and medical style.Any medical activity must operate on a legal and compliance track,which is the most basic requirement.The construction of medical ethics and medical style has put forward higher standards of employee behavior.It has surpassed the general legal level and has risen to an overall value orientation and cultural spirit.The self-discipline of medical work comes from good habits.

6.Performance culture:When the essence of performance management is deeply rooted in people's hearts and is consciously implemented by everyone,it becomes a kind of culture.The main points are cost control and process optimization.At present,we have formed a scientific and effective performance management system.But some people still think that the indicators in performance cannot scientifically reflect the management capabilities of the middle-level.I think this understanding is wrong.First of all,indicators are the most objective and commonly used tool for measuring performance.Behind indicators is the support of management capabilities.The management is in place,and the indicators are in place;if the management is not in place,the indicators will be a mess.Therefore,the quality of indicators depends on the level of management ability.Let's take a look at the role of performance culture:in short,it turns process-oriented into goal-oriented,and it turns fuzzy management into quantitative management.The ultimate effect is to make us work with confidence and motivation.

The construction of cultural management is a step-by-step process that requires sustained and unremitting efforts.We have gone through the most difficult period,and we must work harder in the future to achieve the most advanced and advanced cultural management to a certain extent,so that our Hospital of Traditional Chinese Medicine has a continuous and stable internal drive for development.